All purchased tickets will receive a full refund.
If you had previously requested an exchange to different performance date (other than the one that it was postponed to) or if your credit or debit card has been permanently closed/cancelled or the card has expired, please supply Ticketek with updated bank details here in order to process your refund.
Tickets purchased online by credit or debit card (including Afterpay) will be refunded in full (including ticket insurance premium, if relevant). Patrons should allow up to 30 working days for the refund to appear in their account. There is no need to contact Ticketek.
Patrons who purchased tickets at an Agency will receive a full refund to a bank account, upon the provision of bank account details. You can provide these details here.
Please note for PCI compliance reasons we cannot accept credit card details via email. Please only provide bank details, or request a call back to provide credit card details. Please note there is a delay in response times.
We thank you for your support and patience and look forward to welcoming you at the theatre in better times.